Features
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Email Support
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Phone Support
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Live Agent Support (Zoom)
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Payroll Conversion
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Onboarding & Training
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Post-onboard Training
Standard
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Basic *
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For Our Software
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On conversion error and payroll companies no supported by automated conversion (Standard SLA)
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Group Session
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Zoom Recordings
Platinum
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For Our Software + Payroll Vendors
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Via scheduled 1:1 Live Agent Support (Priority Turnaround)
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1-hour Private Session
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Video learning library + Via scheduled 1:1 support call
*Account management function (e.g. password reset) or other Tier 1 support ticket.