Support

Features

  • Email Support
  • Phone Support
  • Live Agent Support (Zoom)
  • Payroll Conversion
  • Onboarding & Training
  • Post-onboard Training

Standard

  • Basic *
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  • For Our Software
  • On conversion error and payroll companies no supported by automated conversion (Standard SLA)
  • Group Session
  • Zoom Recordings

Platinum

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  •  
  • For Our Software + Payroll Vendors
  • Via scheduled 1:1 Live Agent Support (Priority Turnaround)
  • 1-hour Private Session
  • Video learning library + Via scheduled 1:1 support call
*Account management function (e.g. password reset) or other Tier 1 support ticket.